I am a lecturer in sociology, primarily interested in the digital and everyday life.
I received my PhD in Sociology from Goldsmiths, University of London in 2018.
Prior to joining the Open University, I was a user researcher in the UK public sector from 2013-2017, focusing on digital transformation projects for central government and community organisations. I also have experience as a radio and online reporter for the Australian Broadcasting Corporation in 2007-2011.
My research interests focus on the digital and its uses in everyday life. My PhD research focused on the use of digital and social media to demonstrate mundane disruption in everyday life. It takes examples of disruption to public transport, cyber security and venues such as museums and galleries and examines how citizens use social media in an attempt to impact accountability or change behaviour.
I am keen to further research the introduction of chat bots and artificial intelligence to social media customer service and observe the impact this has on accountability and inequality.
Other research interests include: citizen understandings of cyber security, cyber literacy, government digital transformation and, sociology of design.
My research is theoretically based in science and technology studies.