Dr Jenny Lynden

Professional biography

My main research interest involves applying conversation/discourse analyse to understand what makes ‘helping conversations’ effective.   This involves a microlevel analysis of the features of communication (linguistic and paralinguistic) which lead to collaboration and partnership working, particularly focusing on question and answer design, repair, affiliation, alignment and epistemic stance.  I have published research which has involved a microlevel analysis of conversations in coaching contexts (human and veterinary), as well as online (chatbot-user interactions) which involved collaboration with Dr Doris Dippold (University of Surrey) and AMO (a company which specialises in the development of AI chatbots).   

For my PhD, I conducted research which used multimethods to explore the role of equine paraprofessionals in supporting horse owners to prevent and manage endocrinopathic laminitis in their horses.  I used a grounded theory approach to identify how equine paraprofessional roles are co-constructed through everyday social practices, how some of these roles led to role ambiguity and role conflict, and explored how similar and different their roles were to comparable practitioner roles in other healthcare contexts.  I presented my research at veterinary and animal welfare conferences internationally, and published it in Equine Veterinary Journal and Journal of Equine Veterinary Science.

PhD Supervision

I am interested to hear from prospective PhD students whose research interests are in either Coaching Psychology or conversation/discourse analysis, particularly applied in the area of ‘helping conversations’.

Publications

Lynden, J., Hollands, T., & Ogden, J. (2022). Animal obesity: What insights can a one health approach offer when it comes to veterinarians ‘making every contact count’?. Veterinary Record, https://bvajournals.onlinelibrary.wiley.com/doi/pdf/10.1002/vetr.1904

Dippold, D., Lynden, J., Shrubsall, R., & Ingram, R. (2020). A turn to language: How interactional sociolinguistics informs the redesign of prompt: response chatbot turns. Discourse, Context & Media, 37, 100432. https://doi.org/10.1016/j.dcm.2020.100432

Lynden, J., Hollands, T., & Ogden, J. (2020). A farrier making every contact count: a microlevel analysis of farrier-client interaction for partnership working in managing a horse with laminitis. Journal of Equine Veterinary Science, 102924. https://doi.org/10.1016/j.jevs.2020.102924

Lynden, J., Ogden, J., & Hollands, T. (2018). Contracting for care–the construction of the farrier role in supporting horse owners to prevent laminitis. Equine Veterinary Journal, 50, 658-666 https://doi.org/10.1111/evj.12950

Lynden, J., Ogden, J. & Hollands, T. (2018). “New research study finds that some farriers are supporting horse owners to prevent laminitis”, Forge, September 2018: pp20-22.

Lynden, J., Ogden, J. & Hollands, T. (2017). “The farrier’s role in supporting horse owners to prevent and manage laminitis – a progress report’, Forge, May 2017: pp32-35.

Lynden, J. (2016). ‘Doing your qualitative research project.’ In Kaye, H. and Ness, H. (eds) ‘Investigating Psychology 3’, Oxford, Oxford University Press/Milton Keynes, The Open University.

Lynden J. & Avery, R. E. (2016). Workplace telephone coaching conversations: a unique institutional practice as revealed through interpretive and empiricist multi-method approaches, Coaching: An International Journal of Theory, Research and Practice, 9:1, 5-23, DOI: 10.1080/17521882.2015.1105835

Lynden, J., Parkinson, S., Western-Williams, H. and Williams, A. (2013). Monsters and demons? A discourse analysis of higher education students’ constructions of motivation for study tasks, Open University, Knowledge Network.

Lynden, J. (2008). On-line collaborative support offered for a programme of action research looking into developing pedagogy for etmas. Open University, Knowledge Network.

Catt, R. & Lynden, J. (2008). 'Making sense of e-learning within a changing curriculum'. In Changing the Curriculum. [online]. Retrieved from: www.researchgate.net/...to.../00b49525fc929ad5a3000000

Catt, R. & Lynden, J. (2006). Open Education and the Sussex Learning Network: a partnership perspective, Open University, Knowledge Network.

Taylor, C. and Lynden, J. (2006). Online action learning using FlashMeeting. [on-line]. Retrieved from: http://labspace.open.ac.uk/course/view.php?id=3402.

Selected Conference Papers, Presentations and Workshops

Lynden, J. (October, 2018) Farriers’ roles in ‘making every contact count’: a tale of integration for a mixed methods study design using NVivo, 3rd Word Congress on Qualitative Research, Lisbon, Portugal.

Lynden, J. (December, 2017) Farriers making every contact count in supporting horse owners to prevent and manage laminitis: a qualitative research study. The 10th Asia for Animals Conference, Changing Human Behaviour, Kathmandu, Nepal.

Lynden, J. (May, 2017) Developing powerful communication skills which have an impact on everyday workplace conversations.  Division of Occupational Psychology, The British Psychological Society, Online.

Lynden, J. (May, 2017) Laminitis Supporting Understanding, Prevention and Care.  House & Jackson Equine Veterinary Practice, Essex, Joint Equine Vet and Farrier CPD workshop.

Lynden, J. (April, 2017) Making Every Contact Count & Difficult Client Encounters. Voorjaarsdagen 50th Anniversary European Veterinary Conference, The Hague, The Netherlands.

Lynden, J. (2014, December). Exploring telephone coaching conversations: a multi-method approach.  Paper presented at the BPS Special Group in Coaching Psychology 4th International Congress of Coaching Psychology, Bloomsbury, London, UK.

Lynden, J., Parkinson, S., Western-Williams, H. & Williams, A.  (2013, June). Exploring higher education students’ experiences of motivation for study tasks.  Workshop presented at Associate Lecturer Conference, Tonbridge, UK.

Lynden, J. & Hassan, I. (2009, November).  On-line Collaborative Support Offered to Associate Lecturers Involved in a Programme of Action Research/Action Learning and the Ethical Implications Raised.  Paper presented at the SEDA 14th Annual Conference, Birmingham, UK.

Lynden, J. (2008, June). Online action learning using FlashMeeting.  Workshop held at the Sussex Learning Network Second elearning and Technology Conference, Bramber House, University of Sussex, Brighton, UK.

Lynden, J. & Taylor, C. (2008, February).  On-line action learning sets project.  Workshop presented at the SLN eLearning Project: Exploring Learning Technologies Conference, Brighton Creativity Centre, University of Brighton, Sussex, UK.

Lynden, J. & Catt, R. (2007, October).  Open Education and the Sussex Learning Network: a partnership perspective.  OpenLearn: Researching open content in education, The OpenLearn Conference, Open University, Milton Keynes, UK.